Do guests have to follow the rules too?

Yes. The guidelines apply the same way whether you are a guest or signed in, and a guest session can be restricted like an account.

What gets you banned on ChitChat?

Harassment, hate speech, breaking the on-camera rules, scams, impersonation, spam and threats. Accounts that do these things may be restricted or removed.

No. Do not screenshot, film or share another person's image or messages without their clear consent. It breaks the guidelines and, in many places, the law.

Can I share my social handles?

It is your choice, but think first. A handle lets a stranger see far more of your life than a chat does. Sending people elsewhere in order to sell or promote something counts as spam.

How do I report someone?

Open their profile, choose report, select a reason and add a short description. You can also block them from the same place.

Can I show other people on camera?

Only if they have agreed to it. Do not point the camera at flatmates or passers-by, and keep documents and cards out of the frame.

What if I think I was restricted by mistake?

Email support@chitchatgg.live, explain what happened and include the display name on your profile.

Do the rules apply to messages too?

Yes. The same rules cover video calls, typing in a call, profile messages and what you put on your own profile.

ChitChat Community Guidelines — The Rules for Talking to Strangers Kindly

Scope

Who do these rules apply to?

Everyone, in the same way. You do not need an account, a photo or a reason to be here, and you do need to follow the rules on this page. They apply to guests and to people who have signed in, and they do not relax because someone has bought coins or been around for a long time.

They also apply everywhere on ChitChat: on a video call, in the message box on a call, in a message thread opened from a profile, and in what you put on your own profile. A line that would be out of place on camera is out of place in writing too.

The spirit

What does a respectful chat look like?

Like a decent conversation anywhere. The person on the other side sat down hoping for a good chat, just as you did. A few habits cover most of it.

Say hello like you mean it. A greeting and a question go a long way.
Take no for an answer. If someone does not want to turn on a camera, share a detail or keep talking, that is the end of the matter.
Leave politely or leave quickly, but do not leave cruelly. Moving on is fine. A parting insult is something else, and it is against the rules.
Remember the gap. The person may be in another country, another culture and another time zone. Assume good faith first.
Keep it a conversation. Nobody is here to be sold to, recruited or preached at.

Hard lines

What is never OK?

These get people reported, and they apply everywhere on ChitChat.

Harassment and hate. Insults, threats, slurs, or attacks on someone's race, religion, nationality, gender, orientation, body or disability.
Breaking the on-camera rules. Keep it clothed and clean. The section below says what that means.
Scams and begging. Asking for money, transfers outside the site, gift cards, codes, card details or account logins, or sending people to other sites to get them.
Pretending to be someone else. Using another person's photos or name, or claiming to act for ChitChat.
Spam and advertising. Pasting links, promoting services or sending the same message to many people.
Capturing people without consent. Do not screenshot, film or share another person's image or words from a chat.
Violence and illegal activity. Threatening harm, showing weapons to intimidate, or arranging anything unlawful.

On camera

What is not allowed on camera?

Anything you would not do in front of a room of people you had just met. Stay dressed. Keep what you show, and what you ask the other person to show, suitable for a general audience. The same goes for images sent in a message.

A few things follow from that. Do not point the camera at other people who have not agreed to be on it, such as flatmates or passers-by. Do not show documents, bank cards or screens with private information on them, yours or anyone else's. Do not use the camera to shock: a call is a conversation, and the other person did not sign up to be startled.

If someone you are matched with ignores these rules, you do not have to say anything to them. End the call and report the profile.

If it happens

What should you do if someone crosses the line?

Leave, then report or block from the person's profile. You never have to argue with someone who is breaking the rules, and you do not have to be certain before you report. The steps, in order, are on is ChitChat safe, together with the scams worth recognising and the details you should keep to yourself.

Consequences

What can happen to accounts that break the rules?

An account or guest session that breaks these guidelines may be restricted. Depending on what happened, that can mean losing access to some features, to matching, or to ChitChat altogether. Serious matters, above all threats of violence, may also be passed to the relevant authorities where the law requires it.

The formal wording is in the terms of service. We would much rather nobody reached that point, which is why the rules are written here in plain words instead of being buried.

Your profile

What goes on your own profile?

Your profile is the first thing a stranger sees before they decide to write to you, so the rules cover it as well. Use a photo of yourself, or none; not a photo of another person, a celebrity or something lifted from elsewhere. Pick a display name that is yours to use and that does not pretend to be a member of staff or a well-known name.

Keep adverts, links and contact handles for other services off it. A profile is an introduction, and one that reads like a billboard is treated as spam. Keep the pictures to the same standard as the camera: clothed, and fit for a general audience.

It is also worth leaving off anything that pins you down, such as a surname, a workplace or a street. That is advice more than a rule, but it is good advice.

Talk to us

How do you ask about a restriction?

If something here is unclear, or you believe a restriction on your account was a mistake, write to [email protected] and tell us what happened in your own words. Include the display name on your profile and roughly when the restriction began. The contact page lists what else is useful.

These guidelines sit alongside the terms of service and the privacy policy. We may update them as ChitChat changes; the version on this page is the one in force.

ChitChat Community Guidelines